Refund policy
Returns Policy
We want you to be happy with your purchase from WOOFIO. If you are not satisfied or would like to exchange an item, you can return or exchange your order within 14 days of receipt.
1. Eligibility for Returns
We accept returns within 14 days from the date of receipt. To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and in new, unused condition.
Proof of purchase, such as a receipt or order number, is required.
The return must meet the specific conditions as outlined in sections 2 and 3 below.
2. Returning Damaged or Defective Products
If you receive a damaged product, please reach out via our contact form or DM us on Instagram. We will provide you with instructions on the return process and offer a replacement or a full refund.
3. Returning undamaged products
If you would like to return a product for reasons other than damage, please follow these steps:
Contact our customer service team via our contact form to initiate the return process within 14 days of purchase.
Make sure the product is in its original packaging and in new, unused condition.
You will be responsible for return shipping costs unless the return is due to WOOFIO's error.
4. Refunds
Upon receipt and inspection of the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.
5. Exchanges
If you would like to exchange a product for a different variant or item, please contact our customer service team. We will guide you through the exchange process and will be happy to assist you.
6. Returns
For undamaged returns, customers are responsible for return shipping costs.
7. Contact Us
If you have any questions or comments about our returns policy or the returns process, please feel free to contact our customer service team via the contact form
8. Policy Updates
We reserve the right to update or modify this returns policy at any time without prior notice.
We want you to be happy with your purchase from WOOFIO. If you are not satisfied or would like to exchange an item, you can return or exchange your order within 14 days of receipt.
1. Eligibility for Returns
We accept returns within 14 days from the date of receipt. To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and in new, unused condition.
Proof of purchase, such as a receipt or order number, is required.
The return must meet the specific conditions as outlined in sections 2 and 3 below.
2. Returning Damaged or Defective Products
If you receive a damaged product, please reach out via our contact form or DM us on Instagram. We will provide you with instructions on the return process and offer a replacement or a full refund.
3. Returning undamaged products
If you would like to return a product for reasons other than damage, please follow these steps:
Contact our customer service team via our contact form to initiate the return process within 14 days of purchase.
Make sure the product is in its original packaging and in new, unused condition.
You will be responsible for return shipping costs unless the return is due to WOOFIO's error.
4. Refunds
Upon receipt and inspection of the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.
5. Exchanges
If you would like to exchange a product for a different variant or item, please contact our customer service team. We will guide you through the exchange process and will be happy to assist you.
6. Returns
For undamaged returns, customers are responsible for return shipping costs.
7. Contact Us
If you have any questions or comments about our returns policy or the returns process, please feel free to contact our customer service team via the contact form
8. Policy Updates
We reserve the right to update or modify this returns policy at any time without prior notice.