Placed an order but changed your mind? Or forgot something? Please contact us as soon as possible via our contact form .

We can't guarantee anything, but if your order hasn't arrived yet, we can often still adjust it!

It is possible that the order confirmation has ended up in your e-mail spam folder. Therefore, always check your spam folder or unwanted e-mail first.

If you still have not received an order confirmation, please contact us.

You can pay safely online with iDeal, credit card or PayPal.

Depending on the time and day of your order, we will ship your order within 1-2 business days.

As soon as the order is shipped you will receive a track & trace code so you can track your order.

Yes, definitely! As soon as we ship the order, you will receive a track & trace code by email. With this, you can track your order until it is delivered.

Shipping costs in the Netherlands are €4.95 for a parcel and €3.95 for a letterbox parcel.

Shipping is free for orders over €50.

We ship within the Netherlands and Belgium. Living in another country but still want to place an order? Get in touch with us via our contact form – we’ll be happy to explore the options with you!

We hope you are completely happy with your WOOFIO order!

If this is not the case, you have 14 days to return your order.

You can find the return policy by clicking on this link

If you are not satisfied with the product you received, please contact us via the contact form

If you meet the conditions of the return policy , you can exchange a product within 14 days.